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What is interesting is that the same report from ISPA also notes that a whopping 83% of all spas polled made some sort of change to their business this year.
- Expand your treatment menu. Add seasonal treatments, as well as specialized treatments for men, teens, or other niche markets.
- Take an "A LA CARTE" approach. Clients are looking to customize their treatments more and more. Schedule blocks of time and allow clients to choose from a variety of shorter services to fill up the block of time.
- Offer fresh, new, and exciting retail lines. Only offer retail products you are proud to offer - your excitement will be infectious, and you will sell a whole lot more if you love the products!
- Offer drinks and small refreshments in your reception area. By offering even simple touches of hospitality, word will spread like wildfire that your business offers an experience, not just treatments.
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