Showing posts with label spa week 2013. Show all posts
Showing posts with label spa week 2013. Show all posts

Tuesday, October 15, 2013

Spa Week Tipping Poll -- Are Clients Doing the Right Thing?

Adding 20% Gratuity to Discounted
Spa / Salon Services is
Customary... but are customers
Doing it?
I was at a local day spa yesterday enjoying some early Spa Week promotions when I witnessed a very uncomfortable transaction at checkout. A woman was checking out after a bevy a spa services, and asked for change of a $20 dollar bill for tipping. The young lady at reception sheepishly said, "It is customary to tip on the full priced service... that would be $43".  The client's face was blank. As the receptionist slowly counted out the ones from the twenty dollar bill she changed, she tried explaining herself again. "I just thought you should know that $43 is the amount that would be customary to tip, even though your services were discounted - that's what most clients do." Once again, just a vacant look from the client, totally un-phased. The client left $10 of the $20 as a gratuity for her spa therapist, then walked out of the spa without ever acknowledging the receptionists statement.  GASP!

This was so awkward. I ALWAYS tip on the full price of a service, meal or treatment, I ASSumed everyone did. After witnessing this, I started wondering how often this happens in Spas and Salons when services and promotions are running.  What is an appropriate way to handle it?

Take the poll:

How many of your clients tip on the full price for
discounted services (Spa Week, Groupon, other discounts)

Friday, August 30, 2013

Spa Week Fall 2013 - Don't Forget to Stock Up!

Spa Week is coming up soon and you'll want to make sure you're ready! Spa Week is a bi-annual, nationwide event held every April and October, and this year, Spa Week falls during the week of October 14th through October 20th.

Hundreds of spa and wellness locations across North America discount two to three full-service spa treatments to just $50 each, offering affordable access to the spa and wellness lifestyle.

Have you thought about what services you will be offering this year? Whether you're promoting facials, massage, or sunless tans, you're going to need even more supplies to make sure you are fully stocked for all the extra appointments you will be taking on during this week!


Sunless Tans:



We have everything you need to stock up for your Spa Week services here at Pure Spa Direct! =)