Showing posts with label spa tips. Show all posts
Showing posts with label spa tips. Show all posts

Sunday, February 15, 2015

How To Identify Your Client Needs by Skin Inc. Magazine

I found some useful tips for Spa owners in an article by Assistant editor, Kristen 
Ask & Listen.
Communication & Body Language
hold the key.
Wegrzyn for Skin Inc Magazine . The article is titled, "Reflections: Identify Client Needs, Tap Into Opportunities

Wegrzyn's tips include, "Start by asking your clients open-ended questions to learn about their lives—what interests them, what causes them stress, but also pay attention to their nonverbal communication—what is their body language telling you? This may provide insight to what’s hiding beneath their skin, allowing you to pinpoint a new way to provide them care. You may be able to turn an always stressed out waxing client into a monthly massage client, or a massage client into a regular facial client—simply by paying closer attention to what’s right in front of you." Now that is sound advice!