Showing posts with label spa customer service. Show all posts
Showing posts with label spa customer service. Show all posts

Sunday, August 7, 2016

Need MSDS? No Problem!

Not only is Pure Spa Direct an industry leader in helping clients find the right products, equipment, and furniture, but we also help our clients on some of the more "back of house" needs. Very recently I had a client who purchased quite a few Amber Products, and her spa was opening in 2 days! She was very concerned about not having the right paperwork needed if the state inspector showed up. I assured her we would gather all of the MSDS forms for the products she ordered with us, in time for inspection day!


In less than 24 hours I was able to provide the client with the paperwork needed for her spa to open, and also peace of mind (we even helped her with MSDS sheets from products she did not order from us - as she could not get ahold of her other supplier!)

We are always available for all of your inquiries, and very eager to help!

Sunday, July 31, 2016

Need Assistance With Picking The Right Facial System?

Give us a call! We specialize in answering all of your questions when it comes to the latest, and greatest spa machines! 

I recently had a client wondering if ultrasonic was right for her. I have been a licensed esthetician/cosmetologist for 11 years, and this is one of my favorite modes of exfoliation! I was so excited to explain the process from start to finish. We discussed how she could bring this service into her spa for under $300, and basically have this paid for in just the few first services! She was thrilled, and so was I. You may often feel like the old saying "You need to spend money, to make money" is an expensive one but I'm here to tell you its not! We have many units available, in all price ranges.

This is what we love to do here at Pure Spa Direct - Lead our clients in the right direction with the perfect products, and equipment to suit their needs.

I look forward to answering any of YOUR questions!

Sunday, July 17, 2016

Its The Little Things ...

Sometimes we forget about the small, day-to-day items that get us through our everyday hustle. Recently, a client called in a panic looking for Starpil Wax Beads. She had recently run out, and her currently supplier was out of stock as well. She had multiple clients booked for the up-coming holiday weekend, and needed her wax ASAP! Luckily, here at Pure Spa Direct, we were able to ship the wax she needed for delivery the next day - just in time for her to service her prickly guests!

Being able to take a situation like this - and come through for her - reminds me everyday of how important excellent customer service is, and how we here at Pure Spa Direct make sure to take care of our clients individual needs. Weather it be a rush wax order, 4x4's, disposables, etc.. We are here to make sure your daily operations run smooth!

Wednesday, March 26, 2014

A Rude Receptionist Could Be Killing Business

As busy day spa and salon owners, we are concentrating on the bigger picture (expenses, overhead, staffing, stock and  traffic. Yet, as the old saying goes, "The devil is in the details".
Friendly or Frightening?
How is your receptionist
treating YOUR clients?
I don't even know if the majority of spa and salon owners realize how the receptionist is truly treating walk-ins, appointment inquiries or phone calls from new clients with questions about services. I feel that most of us felt good about the person we hired for reception, trained them, and then moved on to running the show. But how often are spa and salon owners stopping to closely review how the receptionist is doing on an ongoing basis? We can never forget that the receptionist is the lifeblood of the business, and checking in often is critical.

I bring this topic up because there are several swanky beauty / spa businesses I frequent here on Long Island that I love... but I CRINGE to call or personally interact with their apathetic, incredibly irritable receptionists. It is so bad, it deters my desire for future appointments. When a receptionist is visibly or audibly irritated by an inquiry or request from a paying or potential client, it sends out the worst impression about the business and the talent under that roof that can not be easily reversed.

So what to do?  I have my friends and family call my business randomly and act like a first time customer... running through the tedious first time client questions like pricing, stylist info., and scheduling to make sure the reception team answers happily, (like it's the first time they ever answered those questions). I encourage my team to SMILE when they are on the phone with all clients, and in person. The client automatically feels better about her conversation, better about your business and better about making more appointments.

For some great in-depth tips on how to make your front desk work, check out this great article from Behind The Chair.