Showing posts with label retention. Show all posts
Showing posts with label retention. Show all posts

Wednesday, June 5, 2013

Celebrate!!!! Keeping Your Clients Happy and Increasing Revenue

Keeping your clients happy is as imperative as offering quality services. Providing quality services is a must as we all know but the thing that sets decent businesses apart from the ones who are always growing is how special their clients feel.

It really doesn't take much to make people feel like you really care about them - not just their business. With a bit of creativity you can tailor ways to show your clients you are invested in their well-being. Package deals are great money saving options but don't really convey a personal caring touch that people respond to.

Some of our clients offer monthly giveaways either by raffle or by guessing the number of an item in a jar.
Others offer loyalty cards where after a set number of services they get a discount or a free add on.
Another great cost effective idea is to offer an add on treatment that will benefit the individual client based on their needs. Explain why this would be beneficial to them and offer a free demonstration or even let them experience the treatment for the first time at no charge.

Birthday or client anniversary dates are great times to show how much you care with something as simple as a personalized card signed by the staff with a coupon enclosed.

Here are a few items that our client's who cash in on caring use:

Raffle Tickets- most people I know get excited for raffles. You can pick different colored tickets for different tiered prizes and make it fun!

Glass Jar- small enough where you can fill it with items for clients to guess without making you crazy with a high quantity! Also at $2.18, extremely cost effective.

Rhinestone- a pretty way to fill a jar. A variety of colors to chose from and only $2.15 for 100 of them- cost effective.

Gift Bags- perfect sizes for gifts as well as selling packages or retailing by themselves!

Depending on what type of services you offer, you can find some great little items to give away. Check out the unlimited options at Pure Spa Direct!