Showing posts with label day spa supply. Show all posts
Showing posts with label day spa supply. Show all posts

Wednesday, March 26, 2014

A Rude Receptionist Could Be Killing Business

As busy day spa and salon owners, we are concentrating on the bigger picture (expenses, overhead, staffing, stock and  traffic. Yet, as the old saying goes, "The devil is in the details".
Friendly or Frightening?
How is your receptionist
treating YOUR clients?
I don't even know if the majority of spa and salon owners realize how the receptionist is truly treating walk-ins, appointment inquiries or phone calls from new clients with questions about services. I feel that most of us felt good about the person we hired for reception, trained them, and then moved on to running the show. But how often are spa and salon owners stopping to closely review how the receptionist is doing on an ongoing basis? We can never forget that the receptionist is the lifeblood of the business, and checking in often is critical.

I bring this topic up because there are several swanky beauty / spa businesses I frequent here on Long Island that I love... but I CRINGE to call or personally interact with their apathetic, incredibly irritable receptionists. It is so bad, it deters my desire for future appointments. When a receptionist is visibly or audibly irritated by an inquiry or request from a paying or potential client, it sends out the worst impression about the business and the talent under that roof that can not be easily reversed.

So what to do?  I have my friends and family call my business randomly and act like a first time customer... running through the tedious first time client questions like pricing, stylist info., and scheduling to make sure the reception team answers happily, (like it's the first time they ever answered those questions). I encourage my team to SMILE when they are on the phone with all clients, and in person. The client automatically feels better about her conversation, better about your business and better about making more appointments.

For some great in-depth tips on how to make your front desk work, check out this great article from Behind The Chair.


Wednesday, November 20, 2013

Moroccan Spa Decor - Alluring Interior Style by Sposh

You can easily change up the feel of your spa treatment room with the new Moroccan inspired collection
Soothing Jewel tones
Create a Calming, Laid Back Feel.
from Sposh.

Bolster covers, reversible Saddles and reversible blankets are designed with vivid colors that instantly create an alluring ambiance to any treatment room.

These richly colored prints are easy to maintain and come in a variety of colors that can be mixed and matched with all Sposh Quilted Microfiber Blankets, Saddles, and Table Skirts. 100% Polyester. Machine wash and dry. 6" or 8". Multiple color options.

Love the Moroccan feel? We also have Moroccan Gift bags perfect for Holiday time!

Wednesday, May 22, 2013

CND VINYLUX Polish Review & Troubleshooting

Cake Pop #135
I have been vacillating on whether or not to post my review on this polish.  I had very high hopes for Vinylux.  The color selection is beautiful, and the application was a breeze, but 11 hours after I shot these photos of my manicure I noticed a hole in one of my nails. It appeared that I brushed against something and it took a chunk clean out of my polish, there was just a hole in the middle of my nail polish. We were shopping at Home Depot that day for plants, so maybe it got banged up there? Either way, after potting one plant and doing some very light gardening, the polish on my thumbs had receded - badly.

My Vinylux manicure was so banged up after only 24 hours that I removed it!  All the girls here at Pure Spa have been using several different colors, and they all have had different experiences to report. The bottom line is the same with any manicure; if you are rough on your hands - expect a roughed up manicure, even with Vinylux in my opinion. This is only to put expectations into perspective as some clients thought this was going to be a gel like wear polish... when in fact it is just a polish. Now, I want to point out some useful tips that I think will be helpful for maximizing Vinylux  polish applications & success.

Don't lay it on too thick!
Troubleshooting VINYLUX:

1) No Basecoat, no exceptions.  I know of some die hard Rejuvacote users that want to continue using this treatment under Vinylux. NO BASE COAT - no exceptions A base coat will negate the performance of Vinylux and the adhesives that are in the polish color.

2) Follow CND's P.E.P protocol*.  What is P.E.P?:

P-erform Mini Manicure = Removing the Cuticle off the nail plate
E-liminate Surface Contaminants = ScrubFresh
P-Purify Nail Plate = ScrubFresh

* Anyone I spoke to that had problems with Vinylux longevity did NOT follow the PEP step!
Always cap the edges!


3) Cap the free edge. This helps in ANY manicure. But especially since Vinylux is being marketed to consumers, they will need to know that this step helps chips and polish receding.

4) Not too thick. Apply two, controlled coats - don't cake it on. My longest lasting manicures are meticulously applied by my manicurist using controlled, thin strokes of polish. I tend to go a little thick on my applications, which most likely led to chipping - like in this case.

5) Stay dry and let it dry. I once read it is best not to get your nails wet for at least 5 hours after a manicure. So get your Purell handy and leave your nails alone to cure. Drying time for Vinylux is approx. 10 minutes.

Follow these steps and you will get a great 7 days out of your Vinylux polish.




Wednesday, April 24, 2013

Retail Counter Display from Cuccio - Irresistible Baby Butters

Just Added! This Cuccio Naturale Rotating Butter Babies Carousel is an EASY way to TURN a profit!
I Spin!
Great Way to TURN
A Profit!
Designed to utilize minimal counter space while maximizing your return-on-investment!


9” x 9” Footprint. Carousel contains a total of 36 - 1.5 oz. butter babies. 6 in each scent.

Milk & Honey
Pomegranate & Fig
Tuscan Citrus & Herb
Papaya & Guava
Lemongrass & Lavender
Vanilla Bean & Sugar

Size matters! At only 1.5 oz. these are Travel Safe sizes that can join clients in their carry-on without any objections from the TSA.  These non-oily body butters are expertly formulated with 24 hour time released emollients for all day skin hydration.  Baby Butters by Cuccio are only available in the carousel or towers.


Boost your retail sales by featuring the Butter Babies Carousel on your front counter of your salon, day spa, wellness center or nail spa.  Suggested retail price for each butter is around $9.99.




Wednesday, March 20, 2013

Collagen Cream Mask for Facials by Dr. Temt, Austria

Dr. Temt Collagen is derived from
Plant derivatives that act like collagen.

Collagen facials are one of my favorites because of the immediate results that follow them.
There are many forms of collagen masks available at PureSpa.com.


The reason I love the Dr. Temt Collagen Mask is that it is easy and convenient to use in a treatment. There is not always time for activator serum and to cut out a collagen sheet, so the cream works wonders in a pinch.

Another great add-on service is a collagen hand treatment. Massage the mask into hands, place inside a paraffin bag / liner and warming mitt. After 20 minutes remove, and clean with warm towel.

Skin type:
For normal, sensitive and mature skin

Product description:
Collagen is very important for the skin’s structure. The content of soluble collagen decreases with age. When the skin is supplied with natural plant collagen, it easily accepts the substitution and increases the moisture retention in the skin.
8.45 oz

Main ingredients:
• Plant collagen: is responsible for the skin´s elasticity and increases the production of collagen.
• Corn germ oil: nourishing
• Sweet Almond oil

Whether you want to use it as part of a basic facial or as an add-on / up sell to your basic facials, clients will glow after a 20 minute Dr. Temt Collagen Mask treatment.

Saturday, March 9, 2013

Disposable Spa Apparel - Having Options for ALL Clients

Spa Apparel Sizing - It has been written about before and a I just wanted to offer a refresher for our lovely readers.

So often when clients are purchasing disposable apparel, such as bras, panties, boxers and slippers,  for their clientele, they refrain from ordering the larger sizes.  Just as everyone's skin, hair and nail vary from person to person, so do their proportions.  

Being full-figured, I can attest to the fact that too many spas do not offer apparel, whether disposable or washable, that fit comfortably.  Too often, wraps are severely constrictive around the chest and robes do not close properly.  What is supposed to be a relaxing and soothing experience turns into one of embarrassment and shame.

Pregnant women can have perfect proportions all over, but with a growing belly and swollen feet, they too would like to have access to apparel that is roomy.

Oftentimes, when one has not experienced being full-figured, tall, or big-busted, it would not naturally occur to that person to supply garments in any other size than the standard 'One Size Fits All / Most.'  

The best plan of action is to buy what fits your standard clientele and have backups of larger (or smaller) sizes for new clients that do not necessarily fit the mold.


Wednesday, March 6, 2013

Glass Bottles for Precious Oils

Store Your Lotions & Potions
I love estheticians that mix their own proprietary potions for facial treatments.  Some of the most sought after appointments here in New York are with facialists that are well know for their signature blends they mix for their clients' skin.

Essential oil blends need to be stored in glass bottles to preserve efficacy. That is why I think that these new hand blown glass bottles with stoppers are perfect for treatment room decor and  essential oil blends for your special clients. In addition to holding blends, I think these would be great for holding a few teaspoons of Jojoba oils, Coconut oils or Massage Blendsperfect for scalp and decollete massages during facials.
Extracts, Oils & Blends...
All Available @ Purespa.com

Just like your client's skin, each bottle is completely unique and different, with it own shape, dimensions and color. Each bottle is approximately 3.5" in height. Qty: 1 bottle (not 3).

It would also be nice to use for aromatherapy. My facialist always waves a bottle of eucalyptus, rosemary or lavender EO under my nose to commence and end a facial. Put a few drops into these bottles and have clients BREATHE in...

What a beautiful and vivid display of color in your facial room!  Liven up your space!



See them here - 3 sizes:
http://www.purespadirect.com/SearchResults.asp?Search=Hand+Blown+Glass+Perfume+%2F+Essential+Oil+Bottle


Friday, December 28, 2012

Where to shop for Spa supplies online?

Muds, Masks, & Potions from
All over the world make for AMAZING Spa Treatments.
Did you know that there is an EASY way to shop for supplies for your Day Spa online? Licensed pros in the beauty industry can purchase thousands of products at PureSpa.com. If you need perfect Earthlite bed, facial bed, pedicure bowls, towels or sterilizers, we have them. Hundreds of brands from all over the world, and there is something for every budget.  What our clients love is that that our customer service specialists can help you quickly source everything you need to run your day spa business smoothly - and without hunting down different products from different stores or catalogs.  Our team of experts is also well researched in current spa trends, treatments and happenings. Not sure what the hottest nail trend is right now, but need to stock your manicure stations? Call us, or browse our Mani/Pedi category online 24/7 and see what's new. Also be sure to shop our Just Added category where hundreds of new products are added every single week!  Basically PureSpa.com is a beauty supply on steroids! We have offer the core products and supplies spas need along with innovative new products for professionals in the beauty, spa, nail and wellness trade.  Why not shop online for spa supplies you need to operate your businesses in one place! PureSpa has it!
We have ALL styles of furniture to fit
Your budget & Style




Wednesday, September 26, 2012

Lymphatic Drainage Massage Made me a LOSER (on the scale)!

While lymphatic massage does not
 produce permanent weight loss
 on its own,  it may aid in removing excess
body weight.
I once met a petite little lady around the age of 40 that attributed her impeccable size 2 figure to lymphatic drainage massages.  She said that for years she was a stubborn size 10 before she began seeing a Hungarian massage therapist in a Scottsdale spa for "European style" lymphatic massages two times a week. She claimed that this technique worked wonders for her body and helped jump start the release of toxins and "stuck" excess fluid from her body. Though I was fascinated by her testimonial, I found it highly unlikely that anyone could lose 4 dress sizes from being massaged! Yet, the story never left my mind after all these years.  So after putting on 6 pounds this summer, and not having any success with my personal training sessions, I decided to try a few Lymphatic Drainage massage appointments.  After all, this did seem to be easier than squats.

I booked an appointment with a nearby spa where only two of the masseuses are trained in this teqnique.  I was already feeling excited when I learned these two therapists are booked for weeks performing Lymphatic Drainage Massages - this could only mean they work right? My therapist was from China and talked to me a lot about Chinese medicine and theory behind the benefits of this technique.  Though she did not assure me I was going to be a size 2, she felt confident that I would see positive benefits from a 90 minute treatment.

About 24 hours after my massage I felt the best. My energy has been dramatically improved, my sleep was deeper and I lost ONE POUND!  Now I am not sure if that was just water weight, but I really don't care. My scale didn't manage to go down once in 3 months, so I feel this is a great success.  I am commited to going back once per week, for 90 minutes to see what happens.  I am also keeping my cardio workouts and a decent diet plan.

If your spa does not have any therapists specializing in Lymphatic Drainage Massage, it's time to start.  This is a FANTASTIC massage service to offer clients, and I feel the positive benefits are more vastly more noticeable than a regular Sweedish or Hot Stone Massage.
PureSpaDirect.com offers a Lymphatic Drainage Massage DVD by Sean Riehl This beautiful 90 minute video will guide you through the anatomy of the lymphatic system, the location of nodes and drainage patterns, as well as contraindications and indications for lymphatic drainage massage. Then Sean Riehl leads you step by step through over 60 techniques covering the face and body. With a clear presentation and hundreds of computer graphics, learning Lymphatic Drainage has never been easier. Also included are techniques to perform Lymphatic Drainage on yourself, as well as an interview with Allen Mills, a prominent Lymphatic Drainage therapist.