Showing posts with label client satisfaction. Show all posts
Showing posts with label client satisfaction. Show all posts

Friday, October 19, 2018

A Hint of Tint

Lash tinting is an extremely profitable and simple add-on boosting client satisfaction. While we have tons of options, we have received requests for a more natural option.

Introducing... Vibrowlash!

A great option for clients who prefer a gentler, low odor color cream! It is certified vegan and cruelty-free! It contains no nut oils, lanolin, or gluten.  These vibrant colors last for 3 weeks!


Vibrowlash STARTER KIT
Kit Includes:
(1) ViBrowLash Activator
(1) ViBrowLash Deep Black Color Cream 
(1) ViBrowLash Dark Brown Color Cream 
(1) ViBrowLash Medium Brown Color Cream 
(1) ViBrowLash Blue Black Color Cream 
(1) ViBrowLash Graphite Color Cream 
(1) ViBrowLash Blonde Color Cream
(1) ViBrowLash Auburn Color Cream
(1) ViBrowLash Oil-Free Makeup Remover
(1) ViBrowLash CleanUp 
(1) Pack Eye Protection Pads (100 count)
(3) Glass Dappen Dish
(6) Tint Applicator Brushes
(1) ViBrowLash 8.5" x 11" Stand Up Counter Sign
(1) Detailed Protocol Directions - 22 Pages!

Pro Tip: If the client is booking a lash lift or lash perming service, always offer to tint too! They pair wonderfully together.

The client should receive always receive the Vibrowlash service AFTER the lift or perm is administered.

Tuesday, September 8, 2015

Client Goodie Bags

Are you looking to set yourself apart form your local competitors? One of the best ways to do so is to offer simple, yet memorable client goodie bags! It truly is a great way to leave an impression on your client and make your business stand out. Whether it's their first time being serviced, or a long time regular, it can really make a difference. With the fall coming up, I'm sure your spa will be busier now that the lazy days of summer are (almost!) unofficially over. Guess what?! We have ALL of the packaging supplies to get you started at varying price points! Check out some of my suggestions below:



How adorable are these Simply Mesh Pouches? You can put in unique little items like trial size nail polishes, tweezers, makeup sponges, and sample lotions inside! They come in a variety of colors and styles for each individual client as well. We just got these in, and I love them!






If you want something a bit fancier, we also have handled tubs that can fit a wide array of products for your clients like this elegant Oval Wooded Handle Tub









Be sure to check out the paper Gift Bags we have on our site as well if you're looking for something a bit more economical.


Looking for ideas to put in the bags? I highly suggest you check out our Overstock Sale section. There are little gifts in there that your clients will love at amazing price points!

Friday, March 13, 2015

Refresh Your Spa with New Tunes

Are you tired of playing the same relaxation playlist on repeat in your spa? Have a recurring client that makes an appearance every week and notices that he or she heard the same song twice?

Perhaps you haven't even noticed that you're overlooking a crucial element within your business-background music!

Your clients want more than background music, though.. they want a sensory experience! Enhance your spa with these NEW Vibe Collection Prescriptive Background Music CD'sthat can enhance any spa experience.

The vibrant, soothing music on this CD from Vibe entitled Prescriptive Music: Awaken was specially orchestrated to help them awaken to the vibrant images of a new day. Start off the morning vibe in your boutique with this energetic playlist!



Transform your spa into a mini vacation getaway by having peaceful sounds of nature come to life within your boutique. The Essence CD features the relaxing sound of rolling waves and the chirping of exotic birds to make your clients feel like they're immersed in nature.






Is your business located in a busy metropolitan area with clients who want to escape the city life for a few hours? Set the tone right with the Metropolitaine CD which was specifically designed for busy city workers who need a little rest and relaxation amid their fast-paced lifestyle!

Looking for something a bit more exotic? The energy collection CD features Indian flutes as well as a sitar to eradicate any negative energy, bringing on a peaceful, soothing environment in which your clients can relax and unwind in.

Can't decide on a specific theme?.. or maybe your clients want to bring home a cd to recreate the experience in their home. Grab this variety pack bundle of 60 CD's to retail at your boutique, which offers a savings of nearly $1.00 per CD. Their are 15 types of themes to choose from so you can expand your music collection today!

Too high tech for a CD? We also offer the Vibe Collection in digital form! Get all of the Vibe Music themes on this customized USB drive which delivers over 4 hours of music.

Thursday, July 17, 2014

Help Your Clients See Better Results After Every Treatment

When it comes to retailing items in this industry, most people think of skin care lines, apparel, candles, makeup and general feel good items. What about hand held, portable equipment?

Retailing certain pieces for at home use is a great way to provide clients with a way to maintain results in between their visits with you.  It opens up dialogue between you and your clients on maintenance and at home care as part of the overall health package. 

You have the opportunity to educate clients on their routines and products they use so they can achieve their goals safely, and effectively. I'm sure you would rather see them leave with a piece of equipment you know will garner results rather than them buy something off the Amazon or Ebay that could potential have adverse results! For clients, they can feel confident that you are providing them with a valuable piece of the puzzle, no guesswork involved!

Here are some effective and affordable products that are perfect for retailing:


Offering easy to use, affordable and effective at home equipment is the perfect opportunity to enhance results, client trust and loyalty.

Wednesday, January 16, 2013

How to Prevent a Bad Haircut, Bad Color or a Bad Salon Experience... Avoid a Breakdown


Clients know what they like,
But many have a hard time explaining their vision.
Have photos to help them out.
Last week while at the salon, I noticed the most stunning little girl come in for a hair cut with her mom. Clutching tightly to mommy's hand, she was assured her beautiful, long, golden wavy hair was only going to be "trimmed", and that everything would be fine. The happy child bounced over to the stylist's chair.  I though nothing of it other than that the child looked like a young Blake Lively with Goddess like hair.  About 30 minutes later I heard sobs. The little girl was curled up in a ball in her mommy's arms sporting a new mullet hair cut.  Her gorgeous long tresses were gone - she now looked like Joe Dirt.

Now, this is a high-end New York salon with seasoned stylists. I don't know how this happened, but I do know how it might have been avoided... A PHOTOGRAPH.

Time and time again I hear stories of hair color gone wrong, up-do's gone bust, and hair cuts that caused emotional breakdowns.  I have had my fair share of my own until I had the epiphany (and no-exceptions policy) of bringing a photo to my salon appointment.  It is difficult for any stylist to interpret exactly what a client wants without a picture.  No process is too small for this rule, as witnessed with the aforementioned little girl. I went in to the salon once and asked for bangs... I left with a bi-level bob.  Apparently what I described and what the stylist heard had some major discrepancies.

Let your clients browse your best work & styles on a tablet -
BRILLIANT way to insure a HAPPY Client!
Clients:
The easiest thing to do is have an album of styles you like on your smart phone or tablet.  ALSO print the photo out for your stylist. This is VERY important.  My favorite haircut in the world came from an attentive stylist in NY that referenced my photograph 3-4 times during my haircut - she propped it up at her station!  If you put your phone or tablet away - pray your stylist has a photographic memory.

My friend just took her teen daughter for Ombre highlights at a popular salon. I told her to take a picture - because Ombre can be light or heavy, and some like it to start higher that lower. She didn't listen, and they have been back to the salon 2 times now to correct the color. Teens are very particular about their style... especially since some are overly critiqued by their peers.

Great Advice for Hair Stylists & Colorists:
If your clients are not proactive in bringing photos of what they want, have some contemporary celebrity or entertainment magazines on hand for looks.  Ideally, just like restaurants have their wines on iPad to peruse, it would be great to have your most popular looks on a tablet for clients to browse through as well. Also, a tablet is a great way to take photos of your work and have it on hand to showcase to new clients.

Ultimately this means your clients will have a higher rate of satisfaction, you will have a less stressful time interrupting and your tips and referrals will boom!